Delivery Information

Orders over R500 qualify for free standard shipping nationwide!

We know the worry and anxiety that online shopping can cause while you wait at home for your order to arrive. It is because of this that we take the role of delivery seriously, and have since 2016 when we extended our physical store and opened online shopping.

If a product is available to purchase online, that means we have stock (no drop-shipping or just-in-time ordering) and every order is packed by our team at our store in Hyde Park, Joburg - and it is worth mentioning we deal with dozens of orders from across SA on a daily basis.

So, if you are uneasy about buying whisky online or have just discovered us (welcome!), there is no need to worry; our system only allows you to order a product if we have physical stock of it, our orders are packed securely to avoid breakages, and every package is insured at our expense in case something goes wrong. You will never be out of pocket; our responsibility ends only once you have received your order, even if the courier makes an error that is out of our hands.

There is a reason our online store has a 5-star rating!

DESTINATIONS

We deliver to South Africa only. If you live within the borders of our beautiful country, we can get your whisky to you!

If you do not have a South African delivery address, then please do not order online. Rather contact us first and we will try to assist. Shipping internationally from South African is unfortunately extremely expensive but we can assist with quotes if there is interest. If it becomes necessary to process a refund for an online international order, we will charge a 10% refund processing fee.

DELIVERY CHARGES AND TIMES

Since we are located in Joburg, this impacts the cost and how quickly we can get you your order, depending on the destination and time of order.

FOR GAUTENG

For orders that are β€˜local’ to us we have fulltime WhiskyBrother drivers on staff that will deliver your order.

Option Order Value Cost Typical Delivery Time
Standard Delivery R500 and up Free! 3 Working Days
Standard Delivery Under R500 R150 (Flat rate) 3 Working Days
Express Delivery -Β  R200 1 Working Day

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FOR REST OF SOUTH AFRICA

For national orders we use South African courier companies. Once your order is packed and ready for dispatch you will receive an email with a tracking link and waybill number.

Option Order Value Cost Typical Delivery Time
Standard Delivery R500 and up Free! 3-5 Working Days*
Standard Delivery Under R500 R150 (Flat rate) 3-5 Working Days*
Express Delivery -Β  R300

2 Working Days (main cities)

3 Working Days (outlying areas)

* For main cities (like Cape Town, Durban, Bloemfontein) delivery is always quicker, but for smaller outlying cities (like Ballito, Knysna, Stellenbotch, Nelspruit) delivery can potentially take a day longer. If you need a firmer timeframe, please contact us and we can assist.

COLLECTIONS

If it is more convenient to collect from either our Hyde Park retail store, or our Morningside whisky bar in Johannesburg, you can choose to do so for free during the checkout process. We will contact you to inform you once your order is ready for collection at your selected collection point.

NEED HELP?

The truth is, no matter how good we are, mistakes can happen. Please rest assured we will rectify all matters with urgency, and you will never be liable for any expenses.

If you need any assistance please call us on our Hyde Park store number, 063 294-7285, or email orders@whiskybrother.com.