Our products are available only for delivery in South Africa. By law, we may not sell alcohol to any person under the age of 18 years. In placing an order you confirm that you are at least 18 years of age and that you will take delivery of the products yourself, or will otherwise ensure that someone over the age of 18 is available at the delivery address to take delivery of the products.
All rights in all content including but not limited to written copy, images, software and the design, look and format of the site are owned by Whisky Brother (Pty) Ltd. You are permitted to use material and content only as set out in these Terms & Conditions. No other use is permitted without permission from us in writing.
You may be asked for some personal information in our registration form, and you may be asked to be put onto our mailing list. We will not share your details with any other parties. You may receive newsletters from us, as well as notices of special offers. You may opt out of this at any time.
When paying by credit card you will be transferred to a secure payments site, and will deal directly with our payment partner PayFast. You will enter your card details on their site which uses 128bit Secure Sockets Layer (SSL) encryption. They will obtain authorization for the payment from your credit card company and let us know as soon as this is received. You will then be transferred back to our website to finalise the transaction.
We accept payment from VISA and Mastercard credit cards, as well as by Electronic Fund Transfer (EFT). When paying by credit card your order will be processed as soon as we receive confirmation of payment from our secure payment gateway. Orders made with EFT payments will be processed once the funds are reflected as available in our account. We cannot accept cheque or debit card payments.
Once you place an order, you should receive an automatic email response, confirming the order details. If there are any errors please contact us immediately so that we can either amend or cancel the order.
We deliver via our courier partners to all major centres within the Republic of South Africa. Delivery is to a physical address and thus it is imperative that someone over the age of 18 (eighteen) is on hand to take delivery of the goods. Delivery takes place on business days and Saturday mornings. Delivery times are estimated at 2 days within Gauteng and 3 days to the rest of the South Africa. Our delivery time estimates are based on delivery to major centres.
Delivery to major centres (Johannesburg, Cape Town, Durban, Bloemfontein, East London and George) is free of charge for orders over R1500.00. Delivery to major centres for orders totalling less than R1500.00 is calculated at R100.00 for the first 5kg.
If your order has not been received with two working days of the promised delivery time, or if any of the goods you received were damaged, or you received goods you did not order, please notify us immediately so that we can make arrangements to rectify the situation.
If for any reason a product you have ordered is out of stock and we cannot supply you with that item within the time specified on your order, we will contact you and offer you the option of either changing your order, or cancelling the order and receiving a full refund.
While we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Prices and specifications can change without notice and products are subject to availability. This does not affect your consumer rights. Should you notice any errors or inaccuracies on this site please contact us.